Terms and Conditions

These terms apply when you request a quote from, or book a service with, Cream Clean (ABN 76 702 035 185) (“we”, “us”) for properties across Brisbane and the Sunshine Coast, Queensland. If your written quote or booking confirmation says something different, the quote or confirmation applies to that job.

Nothing in these terms excludes or limits any right you have under the Australian Consumer Law that can’t be excluded or limited.

Quotes are based on the information you give us. If, on inspection, your property or the scope of work differs from what was described, we may need to change the price. We’ll tell you before we proceed, and you can decline the change. Each quote states how long it is open for acceptance. Prices are in Australian dollars, and your quote will say whether GST applies.

We need safe and reasonable access to your roof, solar panels, gutters or other work areas. Please tell us when you book about anything that might affect access or safety, such as pets, locked gates, overhanging obstructions, fragile roof sections, existing damage, or any possibility that your roof contains asbestos.

Roof work involves working at heights. We may postpone, change or stop work if conditions are unsafe, including wet or windy weather, no safe access, or a roof that isn’t safe to walk on. We don’t pressure clean roofs that contain, or may contain, asbestos. If any of this affects your job, we’ll talk to you about the options, which may include rescheduling or changing the scope and price.

Weather and site conditions sometimes mean we have to reschedule. Our Refund and Cancellation Policy explains how rescheduling, cancellations and refunds work.

Payment terms are confirmed in your quote or invoice. If you have a question about an invoice, please contact us promptly so we can sort it out.

Under the Australian Consumer Law, our services must be provided with due care and skill, be fit for the purpose you made known to us, and be delivered within a reasonable time. If there is a major failure with a service, you are entitled to cancel it and to a refund for the unused portion or compensation for its reduced value, and to compensation for any other reasonably foreseeable loss or damage. If a failure is not major, you are entitled to have it fixed within a reasonable time and, if that doesn’t happen, to cancel and get a refund for the unused portion.

Cleaning removes dirt, droppings and growth from surfaces. Results vary from home to home, and we don’t promise any particular improvement in solar energy output. Cleaning doesn’t repair existing damage or wear, such as cracked tiles, deteriorated sealant or faulty panels or wiring. If we notice a problem while we’re on site, we’ll let you know. Our solar health check is a visual and output-reading check only and is not licensed electrical testing.

We warrant that the pigeon-proofing mesh we install will be free from defects in materials and workmanship for 10 years from the installation date. This warranty applies to the mesh installation only and does not extend to our other services.

If there’s a defect: contact us at info@creamclean.com.au or 0419 777 245 with your address, the installation date and photos. We’ll inspect and, if the problem is covered, repair or replace the affected mesh at no cost to you.

What isn’t covered: damage that wasn’t caused by a defect in our materials or workmanship, such as damage caused by other people, or by changes made to the panels or roof after we installed the mesh.

This warranty is in addition to your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. We also give you these warranty details in writing when the work is completed.

We carry public liability insurance for the work we do. To the extent the law allows, and only where the services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again. Nothing in this section limits any right or remedy you have that cannot lawfully be limited.

We may take photos or video of the work for our records and to show you what was done. We won’t publish images that identify you or your home without your permission.

This website is provided for general information about Cream Clean’s services. We try to keep it accurate and current but can’t guarantee it will always be complete, error-free or available. The content, photos and logo on this site belong to us or are used with permission, and you may not copy or reuse them without our written consent. Please read our Privacy Policy and Cookie Policy to see how your information is handled.

If you have a concern, please contact us first at info@creamclean.com.au or 0419 777 245 and we’ll try to resolve it fairly and promptly. You can also contact the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission at any time.

We may update these terms. The terms in force when you accepted your quote apply to that job.

These terms are governed by the laws of Queensland, Australia, and both of us submit to the non-exclusive jurisdiction of the courts of Queensland.

info@creamclean.com.au or 0419 777 245